Returns Policy

To return an item to Adult DVD Warehouse you must first contact Customer Service by either:

Telephone

from within Australia: 0407 302 319
from outside Australia: +61 407 302 319

Email

mgr@adultdvdwarehouse.com.au

When sending goods back to Adult DVD Warehouse, we only cover the cost of freight for goods that are faulty or damaged during delivery.

If you are returning items for reasons other than those listed above, we require that the product be returned in the same condition as when they were received. We regret that, for piracy reasons, we can only accept returns of sealed and unopened videos, CDs, DVDs.

How do I return goods?

Having contacted our Customer Service firstly (as detailed above), send your product to the address below. Make sure that items are carefully packaged when sent via the post.

Adult DVD Warehouse Returns 
10 Ipswich Street 
FYSHWICK  ACT 2609  
AUSTRALIA 

All returns must be clearly labelled. This allows us to locate your order, take your preferred action (replace, refund etc) and get in contact with you if need be.

We endeavour to process returns within 10-14 days. If you would like to contact us in regards to our returns policy or a returned item, please send an email to mgr@adultdvdwarehouse.com.au